❓Frequently Asked Questions
Q: What is the estimated delivery time for orders?
A: Normally, delivery takes between 25-45 days depending on the specific models and order quantity.
Q: How long does it take to receive a sample?
A: Sample services are available with a finishing time of approximately 7-12 days.
Q: What are the standard payment terms?
A: We require a 30% deposit, and the remaining balance can be collected after the Bill of Lading (B/L) is issued.
Q: What kind of warranty is provided on your products?
A: We offer a 3-year warranty on our products and maintain a dedicated after-sales service for all customers.
Q: Do you offer custom labeling or FBA coding services?
A: Yes, we provide various labeling services, including FBA code sticking, according to our customers' specific requirements.
Q: Is ODM or OEM service available for custom designs?
A: Absolutely. Both OEM and ODM services are available, supported by our own professional design department.