❓ Frequently Asked Questions
1. How can I obtain a catalogue or a sample?
Please leave your contact information or email address; we will reach out and provide the necessary documents and sample details as soon as possible.
2. What are your quality control standards?
Quality is our priority. We strictly control every process and perform rigorous inspections before packaging. Third-party inspections are also welcome.
3. What is the minimum order quantity (MOQ)?
We offer flexible handling. While we have standard MOQs, we can discuss requirements for first-time cooperation to meet your specific needs.
4. What are your payment terms?
Typically, we require a 30% T/T deposit in advance, with the remaining 70% balance due before delivery. Production and package photos will be provided.
5. What is the expected delivery time?
Our standard delivery time is between 25-30 days. We maintain a 95% delivery accuracy rate and can assist with transportation and clearance.
6. Do you provide after-sales support for damaged goods?
Yes, if damage is caused by production, we offer a one-for-one exchange within three months of receiving the goods.