Frequently Asked Questions
Q: What is the guarantee for your products?
A: We provide a five-year guarantee for our products to ensure long-term quality and customer satisfaction.
Q: What are the accepted payment terms?
A: Normally we require a 30% deposit and 70% balance against the copy of B/L. L/C is also acceptable depending on the total order amount.
Q: How long is the delivery time for mass production?
A: For a 20ft container, it typically takes around 20 days. Generally, mass production delivery ranges from 20 to 50 days after sample confirmation, depending on quantities.
Q: Can you provide OEM or ODM services?
A: Yes, we offer both OEM and ODM services, including the creation of complete new molds and dies based on customer designs.
Q: What is the sample lead time?
A: For normal products in stock, sample delivery usually takes between 7 to 10 days.
Q: Which ports do you usually ship from?
A: We primarily load from major ports in China, including Ningbo and Shanghai, for convenient global shipping.