Frequently Asked Questions
How does the quality control process work?
Quality is our priority. We strictly control every process and carry out rigorous inspections before packaging. Third-party inspections are also welcome.
What is the Minimum Order Quantity (MOQ)?
We are a manufacturer with a flexible price range. While we have standard MOQs, we strive to meet our customers' demands during initial cooperation.
What are your standard packaging procedures?
Generally, we use a new five-layer standard export-specific carton to ensure the safety of the products during transit.
What are the typical payment terms?
30% T/T in advance and 70% T/T balance before delivery. Production and package images are provided before the final payment.
What is the expected delivery time?
Our delivery accuracy is 95% within a 25-30 day window. We also assist with transportation and clearance as a value-added service.
Do you offer after-sales service for damaged goods?
If damage is caused by production, we offer a one-for-one exchange within 3 months of receiving your goods.