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Frequently Asked Questions
Do you offer free samples for quality testing?
If the sample is a common style, we provide free samples. For uncommon or bespoke styles, there is a sample cost of approximately USD 50-80, which includes shipment costs.
What happens if the products are damaged during transport?
Please provide photos or video evidence of the broken products. Once the situation is confirmed, we will resend products to replace the damaged items in the same quantity.
What are your accepted payment methods?
We currently accept T/T (with at least a 30% advance payment) and L/C.
Can I customize the wood type and hanger color?
Yes, you can choose from Lotus wood, Beech wood, or Ash wood, and specify any color according to your brand requirements.
What is the standard lead time for bulk orders?
The delivery time for bulk orders is typically between 30 to 45 days after order confirmation.
Is there a minimum order quantity (MOQ)?
The standard minimum order quantity for our luxury wooden hangers is 3000 pieces.